Posted 2 years ago

We are currently seeking a Dispatcher to provide a timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each driver on a daily basis in the interest of efficient customer service.

Essential Duties & Responsibilities: 

• Monitor, manage and assist.
• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives. Company Growth:
• Assist with routine PDT/printer availability and operations.
• Build and print routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, barcode labels.
• Dispatch drivers for extra or missed pick-ups.
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
• Complete consolidated manifests for trailer shipments.
• Ensures that routes are balanced and accepted in BSA on a daily basis.
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
• Prepares reviews and stamps all manifests.
• Assists Trans Supervisor/Manager as needed/directed.
• Check STARS Customer Site Status Report daily
• PDT maintenance and repair Team Member Development:
• Communicate performance standards and objectives.
• Monitors operations and work of all route Team Members.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings. Compliance:
• Monitors Company policies and procedures, communicate to staff, as necessary.
• Maintains a safe and compliant workplace at all times
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.

• Education equivalent to graduation from High school, or GED equivalent; some college preferred.
• Two or more years of Transportation/Logistic experience preferred but not required.
• Demonstrates the ability to work safely and carefully to prevent injury to self or others.
• Demonstrates knowledge of computer software applications to include spreadsheets and word processing.

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