Q: Can I pay using Credit Card?
A: Yes you can. We currently use SmartCC as our payment processor. Please know SmartCC has a no refund policy, so be certain before you buy.
Q: My cartridge or battery does not work, can I have a replacement?
A: Yes of course. As long as the cartridge or battery is not damaged, and it is more than half full, we can do a replacement. We ask that you send us a photo.
Q: I’m just not happy with your product, can I get a refund?
A: Yes, if the product is not opened, we can give you a full refund. If the product is used, then we cannot give you a refund.
Q: What if I bought a lot of your product and don’t like it, can I get a full refund?
A: No. Please know we are not a standard business. As such we are limited by our industry. If you are a new client, we suggest buying 1 or 2 products at a time to see if you like them. While we believe all of our products are great, but they may not be for everyone. So take your time and see which you like and don’t like.
Q: I want a full refund regardless. What if I do a charge back on my credit card?
A: We are happy to work with you if you don’t like something. But please know if you do a charge back on your credit card we are required to provide evidence of the order being delivered. This means we have to show your credit card company that you purchased our cannabis products. Additionally local agencies will be made aware. No one wants this. So lets work together to solve your concerns. We are a honest, trustworthy company and we can resolve any issue you may have together.
Q: For delivery only, do I have to Tip the driver?
A: No you do not have to tip the driver. However if you are happy with the service and would like to, please do so. It makes our drivers really happy 🙂
Q: I put in the wrong address and the shipment never arrived, can I get a refund?
A: No. We go to great lengths to ensure all of the information is correct prior to you checking out. We have a custom address verification tool by Google. We also have a confirmation screen that you check to confirm the address is correct. And we also send you a text message with the shipping address.
Q: How do I return something to you?
A: We do not accept returns. We ship blind meaning there is no actual return address you can use to return something to us.