Frequently Asked Questions

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We probably have an answer below.

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please also visit our How it Works page.

Q: How do I order from The Amsterdam Company?
A: You can order using our website.  Simply Add what you would like to the cart, then check out.

Q: Can I put delivery instructions for my order?
A: No. We ship using USPS. They ship directly to your home.

Q: Do I have to create an account to order?
A: Yes.  The reason is we need your phone number and email address.  We use your phone number to send you delivery/shipping updates via text message.  And we use your email to send you your order confirmation.

Q: Is this safe, are there any risks in ordering cannabis from you?
A: Ordering form The Amsterdam Company is very safe.  We have been doing this for over 30 years and have best practices in place for ordering, shipping and delivery.   We are very discreet and very secure in how to manage your information, take payment and secure your shipment.   There are no risks and you are very safe ordering through our company.

Q: How do I know I will not get ripped off?
A: This is always a valid concern when ordering anything online, especially so for cannabis.   While there is always a risk involved, we assure you our company is built on trust and honesty.  Additionally you can research us online by clicking on the “Learn About Us” link in the menu.   This will show you other sources that have information on our company.

Q: Ok but I’m still worried.  What should I do?
A: One thing that we see many first time clients do is place a small first order.  A pre-roll or an edible.  Then sit back and let us take care of the rest.  We treat each order equally.  We’ll prepare it, package it and ship it to you.  Once you see how our company works and have had a chance to try our products you can be more confident in buying form us in the future.

Q: Are there any limits on my first order?
A: Yes, we ask that you do not order more than $175 on you very first order.  This gives you an opportunity to try our products and get to know our company.  After a week you are welcome to order more.

Q: Where do you ship to?
A: We currently ship to all states in the United States using ground shipping.

Q: Is the shipping safe and secure?
A: Yes, it is very safe and secure. We package your order such that is it undetectable as containing cannabis products. This ensures a safe shipment of your product from our distribution center to your home. We’ve been doing this for over 30 years and know best practices for shipping our products to our clients. There is nothing to worry about.

Q: Have you ever had a package intercepted/stopped/held?
A: We have not had any package stopped ever.  This is because we take every precaution needed to ensure they are not detected.

Q: If a packaged happens to be intercepted/stopped/held would I be in trouble?
A: No, you are not responsible for the mail that is sent to you.   If you were, then you could send malicious packages to people you didn’t like and get them in trouble.  But since you can’t control who sends you packages, you are not responsible.

Q: How much does shipping cost?
A: It is Free for USPS Priority mail.

Q: Why is my order stuck in Pre-Shipment?
A: Sometimes it takes time until USPS process the order. Please let us know if passes a week and the order is still in Pre-Shipment.

Q: Where do you deliver to?
A: Orange County, California home of our main US distribution center.

Q: Can you ship my package at a Post Office? 
A: I am sorry, but we can not ship a package to a Post Office anymore.

Q: Can you ship it faster than ground if I need it?
A: No we do not have that option.

Q: Can you ship to an address that is different from the billing address?
A: No our system requires that the shipping and billing address be the same.

Q: What if I make changes to the shipment after you sent it, is that ok?
A: We strongly advise against making any changes to the shipment after we have sent it.  However if you do please note we are not responsible for the shipment after you have made a change.

Q: How will I know delivery/shipment is on its way?
A: We use very smart software to send you text messages.  You will get a message when we received your order, when we dispatch a driver, when the driver has arrived and when the order is complete.

Q: Does the delivery/shipment have to come to my home?
A: For delivery.  No, we are happy to meet you in any public place.  We are very discreet and ensure your privacy at all times.
A: For shipping. Yes, we have to ship to your address.

Q: For delivery only, does the driver come to the door?
A: For our drivers safety, we ask them not to get out of the car.  So we ask that you please go to the drivers car to receive your order.

Q: For shipping only, do you provide a tracking number?
A: Yes we do.  It will be attached to your order once we’ve shipped it.  You can log into your account, go to the order and see the tracking number.  Its very easy.

Q: How long does delivery take?
A: We do our best to get to you in 30 minutes or less.  Our company goal is to arrive in 15 minutes.  Busy days like Friday afternoon we may arrive later due to normal traffic.

Q: Does The Amsterdam Company do the actual delivery?
A: We contract out with companies that deliver local to your area.  They are independent contractors that deliver our product locally to you.

Q: How long does shipping take?
A: Shipments usually arrive between 1-3 days depending on where you are in the country.

Q: Do you offer free shipping?
A: Yes we do.   All orders automatically get free shipping.

Q: Can I pay using Credit Card?
A: Yes you can.  We currently use SmartCC as our payment processor.  Please know SmartCC has a no refund policy, so be certain before you buy.

Q: My cartridge or battery does not work, can I have a replacement?
A: Yes of course.  As long as the cartridge or battery is not damaged, and it is more than half full, we can do a replacement.  We ask that you send us a photo.

Q: I’m just not happy with your product, can I get a refund?
A: No.  We do not offer a satisfaction grantee.  That’s why we recommend only buying a small amount to see if you like our products and quality.

Q: What if I bought a lot of your product and don’t like it, can I get a full refund?
A: No.  Please know we are not a standard business.  As such we are limited by our industry.  If you are a new client, we suggest buying 1 or 2 products at a time to see if you like them.  While we believe all of our products are great, but they may not be for everyone.  So take your time and see which you like and don’t like.

Q: I want a full refund regardless.  What if I do a charge back on my credit card?
A: We are happy to work with you if you don’t like something.  But please know if you do a charge back on your credit card we are required to provide evidence of the order being delivered.  This means we have to show your credit card company that you purchased our cannabis products.  Additionally local agencies will be made aware.  No one wants this.  So lets work together to solve your concerns.  We are a honest, trustworthy company and we can resolve any issue you may have together.

Q: For delivery only, do I have to Tip the driver?
A: No you do not have to tip the driver.  However if you are happy with the service and would like to, please do so.  It makes our drivers really happy 🙂

Q: I put in the wrong address and the shipment never arrived, can I get a refund?
A: No.  We go to great lengths to ensure all of the information is correct prior to you checking out.  We have a custom address verification tool by Google.  We also have a confirmation screen that you check to confirm the address is correct.  And we also send you a text message with the shipping address.

Q: How do I return something to you?
A: We do not accept returns.  We ship blind meaning there is no actual return address you can use to return something to us.

Q: Is The Amsterdam Company really from The Netherlands?
A: Yes, the company was founded and currently operates in The Netherlands, in Amsterdam.  With the exception of the oil itself, everything else is shipped from Amsterdam to California.  The oil itself is produced locally, using our proprietary recipes and techniques.

Q: My vape cartridge is clogged what can I do?
A: We use very thick high potency THC and CBD oil.  Occasionally your vape cartridge may clog.  Turn the vape pen upside down and let the oil flow to the tip of the cartridge.  Then use a heat source, like a blow dryer and point it at the base of the cartridge where it meets the battery.  Warm it up good.  This should unclog it.  Also to avoid clogging, make sure you don’t expose the cartridge to cold temperatures.

Q: Where should I store my vape when I’m not using it?
A: We recommend you store it in the box that it came in.  Also suggest keeping it away from hot and very cold environments as this may cause leaks.

Q: Why is my edible melted or damaged?
A: Occasionally USPS will leave our packages outside in the heat, or transport them in vehicles that are not well ventilated.  This is something we cannot control.  So please be aware that when you order edibles, there is a significant risk of having the edibles arrive melted.  Additionally USPS postmen and postwomen do not always handle packages with care and as such the edibles may arrive damaged.  Again, this is something we cannot control.  Please not when purchasing edibles you understand and accept the possibility of edibles being damaged or melted.  If this is something you cannot accept, please do not order edibles.

Ask a question, and we’ll help you and maybe add it to the F.A.Q.

Text 949 444 2894 and one of our team members will assist you.